Terms of sale
The rules for buying from the workshop, in plain words.
Who you are buying from
Atelier Lauze, Chemin des Carrières, 84480 Bonnieux, France. Lauze is a fictional workshop; this site is a design reference.
Prices
Prices are in euros and include French VAT and delivery in mainland France. Delivery elsewhere is quoted separately.
Your order
The contract starts when we email to confirm your order. For a deposit or a bank transfer, making starts when the payment arrives.
Delivery
We deliver in the week you choose. If we cannot, we tell you as soon as we know and offer the next week or a full refund.
Cancelling and returns
Pieces made in batches can be returned within 30 days of delivery. Made-to-order and custom pieces are made to your specification and cannot be returned unless they are faulty.
Guarantee
Your legal guarantee of conformity applies for two years. On top of it, we repair loosened joints for ten years.